Support Policy
Contact Information: Our Clients can reach us on 02 90690299 or email us on hello@wbdesigns.com.au and robin@verticalinfotech.com.au.
They can email us and speak to us Monday to Friday from 9am to 8pm. In case our phone goes unresponsive then we request our clients to send us an email. As soon we see miscall or we receive your email, we will reach you.
Customer Satisfaction: Website by Designs is committed to ensuring the highest level of customer satisfaction through prompt and effective communication, timely project delivery, and attentive customer service.
Clear Communication: We understand that communication is key to providing excellent customer support. Therefore, we strive to maintain clear and open communication channels with our customers, ensuring that they are kept informed at all stages of their project.
Comprehensive Services: Website by Designs provides a wide range of digital services, including website design and development, website maintenance, and digital marketing. We are committed to providing comprehensive solutions to meet all of our customer’s needs.
Skilled Team: Website by Designs is proud to have a team of highly skilled and experienced professionals who are experts in their respective fields. We continually invest in our team to ensure they stay up-to-date with the latest industry trends and technologies.
Timely Delivery: We understand that timely delivery is crucial to our customers’ success. Therefore, we ensure that all projects are delivered on time, without compromising on quality.
Quality Assurance: Website by Designs has a strict quality assurance process in place to ensure that all projects meet the highest standards of quality. We conduct rigorous testing and quality checks before delivering any project to our customers.
Transparent Pricing: Website by Designs believes in transparency, and we provide our customers with clear and detailed pricing information upfront. There are no hidden costs or surprises.
Proactive Support: Website by Designs is proactive in providing support to our customers. We monitor our customer’s websites and digital campaigns regularly, identifying and resolving issues before they become problems.
Flexibility: Website by Designs understands that every customer has unique requirements. Therefore, we offer flexible solutions that can be customized to meet each customer’s specific needs.
Feedback and Improvement: Website by Designs values customer feedback, and we are always looking for ways to improve our services. We encourage our customers to provide feedback, and we use this information to continually improve our services.
